Contact request in the webshop for items

In the webshop, you have the option to display items that are not for sale, but where customers can contact you with questions about the particular item. Then it will say "contact us" on the button that is usually called "add to basket".

To get this button, the flag "Q3W_NoBuy" must be entered on the item in the field for flags (found in the settings tab on the item card).

By clicking this button, a contact form will appear that customers can fill in and send, which looks like this:

How to capture these contact requests?

To capture these contact requests, an email template must be created under templates in Quick3.

By selecting the type: "Webshop contact request", it will be linked to this contact form, and you will receive an e-mail with the information that the customer has filled in the form.

In the email template, you fill in the fields and enter text. It is important that the text you write contains the codes that are in the text field as shown in the picture below. Read more about this further down in the article.

Name: The name of the template.

Subject: What should be in the subject field of the e-mail.

From: The email address you use to send emails with (example: noreply@firma.no).

Copy/BBC: The e-mail address you wish to have these contact requests sent to.

Type: This must be "Webshop contact request" in order for the website to understand how the contact request should be sent.

Info text

The text field on the left must be filled in with the text you want information about from the customer. The IMPORTANT thing to note is that the same codes must be used as shown in the image above. This is because these codes collect the information the customers write in the contact request. These codes are not under the buttons to the right of the text field. It must therefore be manually entered in the text field.

#PRODUCTCODE# - Retrieves the item number of the item

#PRODUCTNAME# - Gets the product name of the product

#NAME# - Retrieves the name that the customer enters in the contact form.

#USEREMAIL# - Retrieves the email that the customer enters in the contact form.

#PHONE# - Gets the phone number that the customer enters in the contact form.

#TEXT# - Retrieves the description that the customer enters in the contact form.

When the contact form has been sent

When the customers have filled in the form and clicked on "send", they will receive a message that the inquiry has been sent and that you will contact the customer.

You will receive an e-mail from the e-mail address you have set in the "From" field in the template, with the information that the customer has filled in. Then all you have to do is contact the person in question using the information you have received in the e-mail.