Handle return of web orders

How to handle the return of orders from the webshop:

When crediting orders that have been completed and paid for through thewebshop, it is important to ensure that the return amount is debited to the same settlement account as the payment solution the customer had originally chosen.

The return must also be registered through a cash register (web cash register), so that the amount can be refunded to the customer.

1. Create a credit note for the invoice to be credited
2. Take the credit note to the web cash register and select the payment method you have added for the return order
3. Go to the portal for the payment method the customer has paid with (Nets, Klarna Vipps etc.) and return the amount to the customer

Follow these steps to set up everything the first time:

Open the main menu and go to the tab called "Payment types". Then click on + and create a new payment method under the "Web" tab.

Enter a name for the payment method. The name of this should be understandable to all employees. The means of payment must be the return of payments made through your online checkout (e.g. through Nets, Klarna, Vipps, etc.). The means of payment you add here must go to the same account and settlement account as the payments for Nets and Klarna. When you have added all settings, click "Save".

Then go to the main menu and open "POS register" and open a checkout marked as "Web cash register".

Click on + and add the payment methods that you just created.

When you take the credit note to the cashier, the return payments will now be an option under payment method. That way, you get the return amount to go to the same account that the payment came into.